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CIENCE Sales Development has proven to be an invaluable tool for sales and marketing teams in their lead generation efforts. Users have …
Overview
What is CIENCE Sales Development (legacy)?
In the legacy Managed Services model, CIENCE provided lead generation services to businesses looking for fast growth by offering multi-channel outbound sales specialization.CIENCE combines research with personalized messaging delivered through multiple channels to create a predictable stream of qualified appointments…
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What is CIENCE Sales Development (legacy)?
In the legacy Managed Services model, CIENCE provided lead generation services to businesses looking for fast growth by offering multi-channel outbound sales specialization. CIENCE combines research with personalized messaging delivered through multiple channels to create a…
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For the latest information on pricing, visithttp://cience.com/pricing.html
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What is CIENCE Sales Development (legacy)?
In the legacy Managed Services model, CIENCE provided lead generation services to businesses looking for fast growth by offering multi-channel outbound sales specialization.
CIENCE combines research with personalized messaging delivered through multiple channels to create a predictable stream of qualified appointments for sales teams. The vendor states that to date, they have delivered more than 10's of million leads to over 2,500 clients in over 225 industries.
CIENCE Sales Development (legacy) Screenshots
CIENCE Sales Development (legacy) Videos
Who is CIENCE? Company leadership answers the question.
CIENCE leadership talk about sales specialization.
CIENCE Sales Development (legacy) Supported Products
CIENCE Sales Development (legacy) Competitors
CIENCE Sales Development (legacy) Availability
| Geography | United States, Canada, South America, EMEA, APAC |
|---|---|
| Supported Languages | English, Spanish, Russian |
CIENCE Sales Development (legacy) Downloadables
Frequently Asked Questions
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Reviewers rate IT Service Provider Project Management highest, with a score of 8.6.
The most common users of CIENCE Sales Development (legacy) are from Small Businesses (1-50 employees).
CIENCE Sales Development (legacy) Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 34% |
| Mid-Size Companies (51-500 employees) | 33% |
| Enterprises (more than 500 employees) | 33% |
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Reviews and Ratings
(51)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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CIENCE Sales Development has proven to be an invaluable tool for sales and marketing teams in their lead generation efforts. Users have found success in utilizing the software to research potential customers, schedule high-quality meetings, and handle outreach activities. The thorough research capabilities of CIENCE have been particularly appreciated by users, as it allows them to gather accurate contact information for targeted companies, solving the challenge of finding reliable data. Additionally, the software's flexibility and customization options have given users the ability to tailor their outreach strategies according to their specific needs.
One key use case of CIENCE is running outbound cold email campaigns to generate qualified meetings for account executives. Users have reported impressive open rates for these cold emails, leading to successful appointments with promising prospects. Furthermore, CIENCE helps users follow up with leads, develop email cadences, make phone calls, set up appointments, and coordinate handoffs to sales teams. This streamlines the lead generation process and ensures efficient management of correspondence with leads.
Another important use case is leveraging CIENCE's resources to expand SDR inside sales objectives and benefit sales teams. By utilizing the software's combination of soft-skills and technology applications, users have seen significant improvements in their sales and marketing initiatives. CIENCE assists with market research, processing and qualifying accounts, and generating and managing leads. Its organization, adaptability, and ease of implementation have been highly praised by users.
In summary, CIENCE Sales Development has proven to be a versatile tool that addresses various challenges faced by sales and marketing teams. From lead research and scheduling meetings to running effective outbound campaigns and streamlining lead generation tasks, the software offers a range of valuable use cases that benefit users across different industries.
High-Quality Work: Many users have praised CIENCE for their high-quality work, noting that the team consistently delivers exceptional results. This demonstrates that CIENCE goes above and beyond to provide top-notch service and meet or exceed clients' expectations.
Prompt Communication: Reviewers frequently mention the lightning-fast communication from CIENCE, highlighting their reliability and responsiveness. Clients appreciate that CIENCE is always available to address any concerns or questions promptly, which fosters a strong working relationship based on effective communication.
Expertise in Lead Generation: Several users have commended CIENCE for their expertise in lead generation, emphasizing their wide sector knowledge and access to high-level management contacts. This indicates that CIENCE excels at identifying and targeting key prospects in various industries, resulting in successful outreach campaigns.
Problematic Billing Portal: Reviewers have expressed frustration with the billing portal, stating that it has been problematic and needs improvement in remitting payments efficiently. Some users felt that this issue has caused inconvenience and delays in their payment processes.
Lack of Benchmark Data: Several reviewers have mentioned that CIENCE should provide benchmark data in line with campaign data to improve their offering. This would enable users to better understand how their campaigns are performing compared to industry standards and make more informed decisions.
Inconsistent Lead Quality: A common concern raised by reviewers is the inconsistent quality of leads generated by CIENCE. Some users reported that the leads were not appropriately qualified, resulting in lower budget prospects than expected. This inconsistency can be a challenge for users who rely on high-quality leads for successful sales and marketing efforts.
Attribute Ratings
Reviews
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July 06, 2022
Poor results for a US outbound campaign
Score 1 out of 10
Vetted Review
Verified User
We (Euformatics) hired CIENCE to deliver qualified leads in the area of clinical labs and hospitals in the US for genomic data analysis software. Everything seemed fine in the beginning when ramping up their knowledge about our offering even though the onboarding took longer than we were told during the sales process. Once the actual outreach started we saw very few results, only a few meetings over the course of 4 months, and costs of more than $20k. It was quite frustrating to listen to their explanations every 2 weeks during our calls about how we are just where we should be in terms of metrics (open rate of emails, connection rate on calls, etc.) even though the actual deliverables (qualified meetings) were not produced. During the sales process, their representative talked about getting 10-12 qualified meetings per month. The reality was 0.5 per month. So the gap between promises and reality was just too high.
- Their own internal sales process to close new customers
- Their ability to perform according to expectations and promises during the sales process
June 06, 2022
Terrible Experience
Score 1 out of 10
Vetted Review
Verified User
We are launching a new company and product offering free services to build our customer base. Cience was hired to help recruit companies who would like our free service. This was an "easy conversion" according to their team as the initial product offering was FREE. They were to get us leads and appointments so that we could complete the signup.
- They made it to MOST of our regularly scheduled status meetings
- We had ZERO conversions
- Three very poor quality meetings. One of which had no idea who we were.
- No accountability for the poor performance
- No recommendations for how they could improve
June 02, 2022
Steer clear and avoid at all costs if you value a strong partnership, ownership and accountability
Score 1 out of 10
Vetted Review
Verified User
We are a small, but mighty team. We Needed Cience's help in the top-of-the-funnel lead generation/appointment setting with stakeholders who fit our target persona.
- They set a few quality meetings for us
- STEER CLEAR- their company and model are a mess. We had a kickoff call in February with our "team" and by mid-May, none of them were still with the organization. We were never looped in on this turnover and as a result, there was a total diffusion of responsibility. Beware of the "10-20 day onboarding period" ours was more than 30 despite the fact we proactively provided them with a 15+ page playbook detailing everything they needed: 1) Target personas 2) Objections and counters 3) Product info 4) Company history 5) Talk tracks 6) Etc. Every ball that was dropped was on their end and there was a complete lack of ownership and accountability from their leadership team. The only person who took ANY ownership was our CAM, who was let go as part of a massive company-wide layoff. Their whole organization is a mess.
- We made numerous coaching asks of their team after hearing in the call recordings that the SDR was deviating from the script completely and had no idea what they were talking about. Their message was, "We help HR leaders retain talent so that they can promote their talent and not lose existing talent"--- the most generic of pitches and not at all related to what we do. They continuously referred to it as a "system" when we are a professional coaching organization. We coached continuously on every biweekly call and gave them suggestions, none of which seemed to get back to the SDR as they continued to repeat the same mistakes and even went far as pushing a prospect to take a meeting when she was in a rush because "I get incentivized from meetings booked over the phone."
- Despite our continuous asks, there was no collaboration. Our landing page mockup featured companies that weren't even customers of ours and would've been catastrophic to our brand had it been released. We never saw a mockup of this until the last minute and ended up having to do the entire thing ourselves despite them selling us on the fact that it was something they could handle.
November 09, 2021
High Quality Work With Awesome Support!
Score 10 out of 10
Vetted Review
Verified User
CIENCE is performing several services for us, including contact research, company data enrichment, list scrubbing, ecommerce category classification and other various ad-hoc data research and scrubbing related projects. These services are being used for our sales and business development initiatives. CIENCE's work has allowed us to better understand or addressable market, target our ICP and identify + connect with our target prospects.
- Contact info research
- List scrubbing
- Ad-hoc data research and enrichment
- Accuracy has been an issue in rare instances
Score 8 out of 10
Vetted Review
Verified User
CIENCE helps us find quality leads, develop engaging content, and manage sending waves of customized marketing emails and LinkedIn messages. This has generated 3-4 meetings per week with valuable prospects. CIENCE does a great job of reporting and follow up with bi-weekly calls and active slack engagement.
- Great communication and reporting.
- Strong followup and relationship management.
- Deliver quality leads and meetings with prospects.
- In the beginning we had some issues with landing page development.
- Sometimes grammar and copy needs additional review.
April 29, 2020
CIENCE has mastered the formula in being a phenomenal partner and producing stellar results!
Score 10 out of 10
Vetted Review
Verified User
CIENCE helped us to develop a systematic approach for lead generation via inbound and outbound marketing. They are constantly researching new potential customers for us, and doing all of the hard work involved each and every day to ensure the highest quality meetings are being scheduled. They are primarily being used by our sales and marketing teams, but the impact of their work is felt across the entire organization. Their team creates and optimizes our messaging and outreach by testing and adapting to the responsiveness and feedback of our prospects. This solves a critical issue for us because our C-level team is limited in bandwidth, and CIENCE's expert work allows us to focus on closing deals, be more innovative, and execute the company's vision.
- The team at CIENCE is incredible. Our assigned Customer Success Manager (Yaroslav), SDR (Valeriya), and Lead Copywriter (Amanda) have produced some of the best work we've had by any of our vendors. They are all top-notch talent and are also some of the most hardworking, helpful, and genuine people I've had the pleasure to work with.
- CIENCE is lightning fast in their communication. They are reliable, responsive, and always doing their best to exceed our expectations.
- CIENCE is not only one of our most productive vendors, but they are also one of the most strategic partners of ours. They sincerely care about the results that they produce and are always thinking outside the box to make our program better each day.
- The team is incredibly resourceful and collaborative. CIENCE will regularly bring in a variety of experts to our weekly calls to help us resolve issues that I would usually expect to be out-of-scope for them. They never cease to amaze me with how much knowledge is shared between their departments and how willing they are to jump in and support us.
- There isn't much to say here for me from a feature or functionality perspective. We've always had a very seamless interaction with CIENCE from a technology standpoint. I have to admit that I am typically the bottleneck if things ever get stuck because our team at CIENCE usually has to push me to get materials and documentation for our campaigns.
- We once ran into a slight issue with the timing for our contract renewal. I needed to pause our service because of a large deal we acquired, and I needed to save some extra funds to ensure we could prepare for it properly. I was technically too late to put the pause in time based on the dates in our contract. However, the CIENCE team worked closely with me to come up with a creative solution that was understanding of my challenging situation at the time, while also favoring our long-term partnership rather than short-sighted revenue gains.
March 25, 2020
Solid Investment
Score 10 out of 10
Vetted Review
Verified User
We use CIENCE for lead generation for our Sales Team. Their goal is to set the initial appointment with the correct title and in our desired target market.
- Detail oriented
- Great writing
- Good reporting
- Good communication with clients
- Good lead quality
- Would love to see some sort of pay for performance model.
November 26, 2019
CIENCE Overall Review
Score 8 out of 10
Vetted Review
Verified User
We're currently using CIENCE to increase the number of high quality leads for our Sales team and finds quality target clients. The team at CIENCE does thorough research for each prospective lead. They're very flexible and their team is open to customization that tailors to your specific needs.
- Targeting specific accounts and clients.
- Managing scripts and specific pitches for clients.
- Customer service is attentive and responsive to us.
- The CIENCE team could provide feedback on how to better drive their team and build a process that my team and theirs could follow.
November 26, 2019
An agile partner
Score 10 out of 10
Vetted Review
Verified User
We hired CIENCE to help us with market research. They are responsible for processing and qualifying accounts.
- Responsiveness
- Professionalism
- Attention to detail
- Agility
- Transparent
- No complaints at this time
October 09, 2019
CIENCE Review
Score 9 out of 10
Vetted Review
Verified User
We are currently using CIENCE to run an outbound cold email campaign to help generate qualified meetings for our account executives. It solves the problem of us not having the resources internally to manage such a campaign.
- Research.
- Communication.
- Attention to details.
- SDR's working on your account may be reassigned or sometimes they move on to another company, for the most part, this is probably unavoidable but it does slow down the process.
July 26, 2019
Great for lead generation and initial outreach! A very responsive and professional team.
Score 8 out of 10
Vetted Review
Verified User
- Responsiveness
- Professionalism
- Thorough updates.
- Sometimes the appointments made (leads collected) are not high quality.
February 15, 2019
CIENCE - the Lead Catcher
Score 9 out of 10
Vetted Review
Verified User
- They communicate regularly with our Inside Sales Manager to educate them on what we consider a qualified lead, this makes their work true quality.
- They meet with us weekly in order to go over progress on every running campaign, their results, any obstacles, and to discuss strategies for the following week.
- If you feel things are not going exactly as you expected, they want to know so they can strategize with you on how to get the results you are looking for.
- I would love MORE leads...
September 01, 2017
You Need An Ally Like CIENCE
Score 10 out of 10
Vetted Review
Verified User
We're using CIENCE to optimize our sales cycle, generate quality leads, and execute our campaign objectives. It addresses several business problems for our executive and sales team: how to foster new client relationships for our services, target our ideal client, build awareness, and integrate sales objectives alongside our agile research, and analytics sprints to improve our practices.
- They've integrated as part of our core team. Beyond that, they have truly learned about our methods to successfully build campaigns tailored to our objectives.
- Customer service is always professional.
- We feel our time is valuable, and never wasted.
- I have no complaints at this time. Customer service, reporting, lead quality, and targeting have been exceptional.